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You Should Favor Software Products That Include Support in the Price

Quite often we talk about architectural concerns on this blog, with topics like application layering or the merits of design patterns.  But today I’m going to switch gears a little and talk about your wallet.

Oh, don’t worry.  We’re not going too far afield.  I’m going to talk about how your developer tools purchases affect your wallet.

When it comes to product support, you probably don’t give this a ton of thought.  At least, you’re probably more focused on features, what problems the product solves for you, what the price is, and so on.  The support arrangement probably matters somewhat to you, but doesn’t rise to top of mind.

But today, I’m going to ask you to think about it a little bit.  And I’m going to suggest that you give a quick consideration during future purchases as to how support works.  Simply ask yourself, “does this vendor ask you to pay extra for support?”

If the answer is yes, that’s a smell.

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